Return and Refund Policy

At MINVORA MARKET, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the policy outlined below.

1. Return Eligibility

  • Customers may request a return within 7 days of receiving the product.

  • The item must be:

    • Unused

    • Unworn

    • In its original condition

    • Returned in the original packaging with all accessories (if applicable)

  • Items that do not meet these conditions may not be eligible for a return.

2. Exchange Policy

  • Exchanges are accepted within 10 days of receiving the product.

  • Exchanges are subject to product availability.

  • If the requested exchange item is unavailable, a refund will be issued instead.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that show signs of use, damage, or alteration

  • Items returned after the allowed return or exchange period

  • Final sale or clearance items (if applicable)

4. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us within the eligible timeframe.

  2. Provide your order number and reason for return or exchange.

  3. Our support team will review your request and provide return instructions if approved.

Unauthorized returns will not be accepted.

5. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to the original payment method.

  • Customers will receive their refund within 5–10 business days after the refund is processed.

  • Refund processing times may vary depending on your bank or payment provider.

6. Shipping Costs for Returns

  • Original shipping fees (if any) are non-refundable.

  • Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Please include clear photos of the item and packaging so we can resolve the issue quickly.

8. Order Cancellation

  • Orders can only be canceled before shipment.

  • Once an order has been shipped, it cannot be canceled and must follow this Return & Refund Policy.

9. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

MINVORA MARKET
📞 Phone: 216-947-5318
📧 Email: contact@minvora.store
📍 Address: 2207 Southwest 21st Terrace, Boynton Beach, FL 33426, United States