FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes! We offer FREE shipping on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does shipping take?

Shipping typically takes 5–6 business days after the order has been shipped.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

6. What is your return policy?

• Returns are accepted within 7 days of receiving your order.

• Exchanges are accepted within 10 days of delivery.

• Items must be unused and in original condition.

Please refer to our Return & Refund Policy for full details.

7. When will I receive my refund?

Approved refunds are processed within 5–10 business days, depending on your payment provider.

8. Can I cancel my order?

Orders can only be canceled before shipment. Once shipped, orders must follow our Return & Refund Policy.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you promptly.

10. How can I contact customer support?

You can reach us by email at contact@minvora.store or phone at 216-947-5318.